Jobs Openings For Customer Service Executives In Maersk Global Service Centres India Pvt. Ltd. At Mumbai | Latest Recruitments For Customer Service Executives In Maersk Global Service Centres India Pvt. Ltd | www.maerskline.com
Jobs Openings For Customer Service Executives In Maersk Global Service Centres India Pvt. Ltd. At Mumbai | Latest Recruitments For Customer Service Executives In Maersk Global Service Centres India Pvt. Ltd | www.maerskline.com
ABOUT COMPANY:
The Maersk Global Service Centers (GSC) organization is a young entity in the Maersk Container Business. Our center team in Copenhagen is heading up the development and growth of the five Global Service Centers located in India, China and Philippines. The GSCs currently employ together some 5,000 colleagues.
As an integral part of the Container Business, the GSC organization plays an essential role in the pursuit of the overall CB strategy, in particular with regard to delivering the Best Customer Proposition and ensuring Cost Leadership.
The Global Service Centres (GSCs) are established with the objective of delivering sustainable best in class quality and consistent service around the world with constantly seeking operational efficiency and driving process improvements.
The India GSC team has more than 2500 young and energetic employees operating out of state of the art facilities. Their round the clock operations supports activities like Documentation, Finance, Operations, Logistics, Global Information Systems and Business Support Services
JOB DESCRIPTION:
Graduate with 1- 2 years exp in front line shipping (Customer Service /sales, port, CFS)
- Fluent in English – good communication skills – Oral & Written
- Preferred Shipping Knowledge
- Computer literate (Windows) & Strong MS Excel skills
- Structured and has a high attention to quality
- Meets required goals and deadlines on a timely and accurate manner independently
- Willing to work in night shifts(Shipping,customer service)
Experience: 1 - 2 Years
Location: Mumbai
Education: UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization
Industry Type: Shipping/Marine
Role: Associate/Sr. Associate -(Non Technical)
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
ELIGIBILITY CRITERIA:
Graduate with 1- 2 years exp in frontline shipping (Customer Service /sales, port, CFS)
- Fluent in English – good communication skills – Oral & Written
- Preferred Shipping Knowledge
- Computer literate (Windows) & Strong MS Excel skills
- Structured and has a high attention to quality
- Meets required goals and deadlines on a timely and accurate manner independently
- Willing to work in night shifts
CONTACT INFORMATION:
Company Name: Maersk Global Service Centres India Pvt. Ltd.
Website: http://www.maerskline.com
Executive Name: Mittal Panchal
Address: Maersk Global Service Centres India Pvt Ltd
4th & 5th floor, Prudential Building Central
Avenue Road Hiranandani Business Park, Powai
MUMBAI,Maharashtra,India 400076
Email Address: bomgschrdjob@maersk.com
Jobs Openings For Team Lead-BPO In Symphony At Bangalore | Latest Recruitments For Team Lead In Symphony | www.symphonysv.com/
Jobs Openings For Team Lead-BPO In Symphony At Bangalore | Latest Recruitments For Team Lead In Symphony | www.symphonysv.com/
ABOUT COMPANY:
Symphony Services helps enterprises leverage the global economy to gain competitive advantage. Symphony combines core competencies in complex analytics and software engineering with deep domain knowledge and process expertise to deliver measurable value to clients. The company's three service lines offer end-to-end solutions across vertical markets and functions: Commercial Software Solutions delivers increased productivity and faster time-to-market for software products; Market Analytics Solutions enables better decisions, more predictable results and opportunities to increase revenue; and Spend Management Solutions provides indirect expense insight and visibility for optimized performance. Symphony Services was started in the year 2002.Symphony Services is headquartered in Palo Alto, CA, with North American locations in Dallas, TX, Nashville, TN, and Waltham, MA; and India locations in Bangalore, Mumbai and Pune. We are rated at CMMI Level 4 with Six Sigma process proficiency with major customers like:SBC, Verizon, Viacom, GM, Information Resources, Siebel, Hyperion, Morgan Stanley, J&J, Shell, PWC, Bank of America, Autodesk, Manugistics, Trilogy, Yahoo, Texas Instruments, Kazeon.We have world-class talent with more than 2000 professionals.For more information on Symphony Services, please visit the Web site at www.symphonysv.com , or call (650) 935-9500 in the U.S. or (080) 41298400 in India..
JOB DESCRIPTION:
The job responsibilities will be the following
•To manage the staff, responsible for analyzing, interpreting and entry of data for specific process (es). Need to handle the project independently.
•Responsible for meeting all productivity, quality and service level agreement targets.
•Consulting and interacting with the business or functional area leadership team to achieve desired business results.
•Be a subject matter expert in the area for his/her processes. Provide hands-on assistance to the team in case of issues, both, through direct intervention and mentoring.
•Provide the necessary training and knowledge sharing on an ongoing basis to the team
•Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility.(Team Lead,BPO,Operations)
Experience: 4 - 6 Years
Location: Bengaluru/Bangalore
Education: UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: BPO/ITES
Role: Team Leader -(Non Technical)
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
ELIGIBILITY CRITERIA:
•Typically a bachelor’s degree or equivalent experience needed. Master’s degree desirable. Minimum of 5-7 years of experience with at least 1-2 years in team lead role with relevant experience in Telecom/F&A (AP) domain.
•Certified six sigma green belt required.
•Willing to work in shifts.
•Should have handled a Team size of 10-15.
•Experience in Process Transition/Migration (Should have done at least one transition).
•Good knowledge in Document Management System (imaging, workflow etc).
•Good communication and interpersonal skills.
CONTACT INFORMATION:
Company Name: Symphony
Website: http://www.symphonysv.com/
Email Address: arpita.dey@symphonysv.com
Jobs Openings For SEO Executive In Client of Paramount Group At Hyderabad | Latest Recruitments For SEO Executive In Client of Paramount Group
Jobs Openings For SEO Executive In Client of Paramount Group At Hyderabad | Latest Recruitments For SEO Executive In Client of Paramount Group
ABOUT COMPANY:
It is one of leading software Company in India.
JOB DESCRIPTION:
we are conducting interviews for SEO executives who are having experience in it.
if you are interested please call me 9177524800 satya(SEO Executive)
Experience: 0 - 1 Years
Location: Hyderabad / Secunderabad
Education: UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization
Industry Type: IT-Software/ Software Services
Role: Associate/Sr. Associate -(Non Technical)
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
ELIGIBILITY CRITERIA:
Candidates should possess 3 months-6 months in Search Engine Optimization. Candidates must be willing to work in night shifts. Candidates who finished their SEO training can apply for this job.
CONTACT INFORMATION:
Company Name: client of paramount group
Executive Name: Satya
Telephone: 9177524800
Jobs Openings For CCE In ceragem world india pvt ltd. At Gurgaon | Latest Recruitments For CCE In ceragem world india pvt ltd. | www.ceragem.co.in
Jobs Openings For CCE In ceragem world india pvt ltd. At Gurgaon | Latest Recruitments For CCE In ceragem world india pvt ltd. | www.ceragem.co.in
ABOUT COMPANY:
Please visit our Website www.ceragem.net
JOB DESCRIPTION:
* should have good command over English / Hindi speaking & writing.
* should have good phone etiquette.(CCE, customer care, database, tele caller, tele, reception)
Experience: 2 - 5 Years
Location: Gurgaon,South Korea
Compensation: Rupees 1,00,000 - 5,00,000
Company will provide CAb & Lunch.
Education: UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: Industrial Products/Heavy Machinery
Role: Telecalling/Telemarketing Exec.
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
ELIGIBILITY CRITERIA:
* Good command over Computers.
* Pleasing personality.
CONTACT INFORMATION:
Company Name: ceragem world india pvt ltd.
Website: http://www.ceragem.co.in
Executive Name: Ms. Anju sethi
Email Address: hr@ceragem.co.in
Jobs Openings For Educational Counsellor In Coretree Solutions Pvt. Ltd. At Hyderabad | Latest Recruitmets For Educational Counsellor In Coretree Solutions Pvt. Ltd. | www.coretree.com
Jobs Openings For Educational Counsellor In Coretree Solutions Pvt. Ltd. At Hyderabad | Latest Recruitmets For Educational Counsellor In Coretree Solutions Pvt. Ltd. | www.coretree.com
ABOUT COMPANY:
Coretree is one of the leading companies in the field of IT/ITES services providing technology enabled business process solutions to companies in Insurance, Benefit Administration,Telecom and other domains.It has a few reputed companies as clients
JOB DESCRIPTION:
Counsel prospective students to enroll to Sr Management programs from a Premier business School(fresher, trainee, call center executive, telecalling executive, telemarketing executive, tele counseling executive)
Experience: 0 - 1 Years
Location: Hyderabad / Secunderabad
Education: UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: Fresher/Trainee
Role: Associate/Sr. Associate -(Non Technical)
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
ELIGIBILITY CRITERIA:
Very good communication in English and Hindi.
CONTACT INFORMATION:
Company Name: Coretree Solutions Pvt. Ltd.
Website: http://www.coretree.com
Executive Name: Vani.V
Email Address: hrnetsearch@gmail.com
Jobs Openings For Customer Care Executive In ILoveIndia.com At Delhi | Latest Recruitments For Customer Care Executive In ILoveIndia.com | www.iloveindia.com
Jobs Openings For Customer Care Executive In ILoveIndia.com At Delhi | Latest Recruitments For Customer Care Executive In ILoveIndia.com | www.iloveindia.com
ABOUT COMPANY:
ILoveIndia.com is one of the largest & fastest growing portals in India & represents the continuously changing face of India. We stand for a fun-filled work environment where passion & continuous innovation are the watchwords.
JOB DESCRIPTION:
Customer Care Executive would require to interact with clients & vendors (through e-mail & telephone) for smooth delivery of orders & inventory management. The job also requires updation and listing of various products on our shopping/Gifting portal.(Customer Care Executive, CCE, Jr Customer Care Executive, Tele Calling, Tele Callers, Customer care associates, Customer Care Executive for e - commerce website, Customer Care Executive for Gifting / shopping portal)
Experience: 0 - 2 Years
Location: Delhi
Compensation: Best in the Industry
Education: UG - Graduation Not Required PG - Post Graduation Not Required
Industry Type: Media/Dotcom/ Entertainment
Role: Fresher
Functional Area: ITES/BPO/KPO, Customer Service, Ops
ELIGIBILITY CRITERIA:
• Must have computer (Internet) proficiency
• Candidate needs to have proficiency in English speaking and writing
• Candidate must have flair for interaction with people and have aspiration in building career in Customer Care
CONTACT INFORMATION:
Company Name: ILoveIndia.com
Website: http://www.iloveindia.com
Executive Name: dharmendra
Address: 428, First Floor, Patparganj Industrial Area
NEW DELHI,Delhi,India 110092
Email Address: hrd@iloveindia.com
Telephone: 91-11-43157575
Jobs Openings For TELECALLER In Greenpeace India At Bangalore | Latest Recruitments For Telecaller in Greenpeace India | www.greenpeace.org
Jobs Openings For TELECALLER In Greenpeace India At Bangalore | Latest Recruitments For Telecaller in Greenpeace India | www.greenpeace.org
ABOUT COMPANY:
Greenpeace is an independent campaigning organization that uses non-violent, creative confrontation to expose global environmental problems and to promote solutions that are essential to a green and peaceful future. Please visit our website www.greenpeaceindia.org for more information.
JOB DESCRIPTION:
Overall Purpose of the job
To deliver phone calls to supporters as per the requirements of the Supporter Services plan.
Performance Indicators
*Completing assigned calls within stipulated time
*Ensure quality and accuracy of calls
*Meet pre-agreed calling and/ or income targets
Major tasks & responsibilities
*To ensure the delivery of different types of calls, as per the timelines.
*To ensure that the supporter fully understands the content and intent of the assigned call.
*To ensure that the contents of the Tele-calling script are clearly communicated and understood by the supporter.
*Ensure that all supporter information, during welcome calls, entered in sign up and mandate forms is duly verified.
*On each reactivation and upgrade call, ensure that the ‘ask’ is done to realize maximum income for the organisation.
*Ensure during ‘Save our supporter’ calls that every supporter is requested to retain her/ his support to the organization, to realize maximum income for the organisation.
Communications
*Ensure that the diverse views and perceptions of the public at large are held with respect
*Be an ambassador for fund raising and outreach for Greenpeace
*Communicate information to the public at large in order to the make public aware about the environment, the essence of Greenpeace and its campaigns
Public Engagement & Outreach
*Assist and contribute to various public (both supporters and non supporters) engagement and Outreach programs conducted by Greenpeace.
*Assist in the gathering of public (both supporters and non supporters) perception information in the course of Tele-calling.
Confidentiality
*Ensure confidentiality of information pertaining to Greenpeace(telecalling, telecaller)
Experience: 2 - 4 Years
Location: Bengaluru/Bangalore
Compensation: Salary best according to the industry standards
Education: UG - Diploma - Any Specialization PG - Post Graduation Not Required
Industry Type: NGO/Social Services
Role: Telecalling/Telemarketing Exec.
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
ELIGIBILITY CRITERIA:
*Graduate or Diploma holder, in any stream, with 10+2.
*At least 2 year’s experience as a Tele-caller.
*Excellent communication skills.
*Excellent telephone etiquette.
*Working knowledge of MS Office and fluency in MS Word, Power-point and Excel.
*Basic typing skills (at least 40 wpm).
*Fluency in written and spoken English and knowledge of Hindi. Knowledge of at least one other India’s official language is preferable.
*Willing to join immediately.
CONTACT INFORMATION:
Company Name: Greenpeace India
Website: http://www.greenpeace.org
Executive Name: Parveen
Email Address: telecaller.in@greenpeace.org
Jobs Openings For Process Trainer In BURO DE PERSONNEL At Mumbai | Latest Recruitments For Process Trainer In BURO DE PERSONNEL
Jobs Openings For Process Trainer In BURO DE PERSONNEL At Mumbai | Latest Recruitments For Process Trainer In BURO DE PERSONNEL
ABOUT COMPANY:
1000 seater renowned Domestic BPO with more than 30 Processes. Situated at Thane. It has Pan India operations.
Good Management.
JOB DESCRIPTION:
Training the freshers in BPO on the Process, for Insurance (both life and General). Make them understand about importance of Insurance. Train them to refer to catalogs and manuals.(Process trainers)
Experience: 3 - 5 Years
Location: Mumbai, Mumbai Suburbs
Compensation: Rupees 80,000 - 1,50,000
Normal benefits like PF,gratuity,Bonus,Leaves, Medical etc.
Education: UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: BPO/ITES
Role: Technical/Process Trainer
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
ELIGIBILITY CRITERIA:
Should have good knowledge of Insurance, both life and General. Excellent com skill in English and Hindi/Marathi/Gujarati
Only Mumbai Residents. 3 to 5 years experience in BPO industry.
Experience as process trainer is preferred.
CONTACT INFORMATION:
Company Name: BURO DE PERSONNEL
Executive Name: ASHOK GARG
Email Address: buro_garg@yahoo.co.in
Telephone: 9821673935
Jobs Openings For Quality Consultant In Hyper Quality India Pvt. Ltd At Delhi | Latest Recruitments For Quality Consultant In Hyper Quality India Pvt. Ltd | www.hyperquality.com
Jobs Openings For Quality Consultant In Hyper Quality India Pvt. Ltd At Delhi | Latest Recruitments For Quality Consultant In Hyper Quality India Pvt. Ltd | www.hyperquality.com
ABOUT COMPANY:
Seattle, Washington-based HyperQuality, founded in 2003, is an independent contact center quality assurance firm with a focus on quality data. We believe contact center operations can be improved by a three-part process: * Perform sharp analysis on method with constant calibration; * Provide reliable and valid data for agent improvement; * Engage in a frequent and thorough review process. As a growing organization at a blazing pace, HyperQuality provides unparalleled growth opportunities, both vertically and cross functionally. All Quality Consultants are eligible to apply for Team Lead role just after 6 months of joining. HyperQuality nurture a robust people focus culture with trend setting initiatives like, Globalization - where India based Quality Consultants work in Seattle office on an OJT, inhouse Tuck shop, dedicated Training and Development function preparing QCs for next level. At HyperQuality everyday is an EvenBetter experience.
JOB DESCRIPTION:
Evaluate and audit telephone communications between our client.s agents and customers. - Report the scores and provide detailed feedback to managers, supervisors and individual agents via an easy-to-use online reporting system. - Regularly attend calibration calls with the clients to ensure 0% Quality variance. Experience in a tech or a semi-tech process will be mandatory.(BPO, Call Centre, Technical, Quality Analyst)
Experience: 0 - 4 Years
Location: Delhi, Delhi/NCR
Compensation: Rupees 1,75,000 - 2,00,000
We are only looking candidates who can join us ASAP
Education: UG - Any Graduate - Any Specialization PG - Post Graduation Not Required
Industry Type: BPO/ITES
Role: Associate/Sr. Associate -(Technical)
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
ELIGIBILITY CRITERIA:
1. 6 months to 3 Years International Call Centre Experience in Voice process
2. Excellent Business Communication Skills (For Client Interactions)
3. Multitasking Abilities
4. Urge to grow into Middle and Senior Management positions
5. Willing to Travel to the US on Duty as a part of Globalization Initiative
6. Willing to work in a 24/7 Environment.
CONTACT INFORMATION:
Company Name: HyperQuality India Pvt. Ltd.
Website: http://www.hyperquality.com
Executive Name: Sonali Banerjee
Email Address: opportunities@hyperquality.com
Telephone: 91-0124-4386818
Jobs Openings For Process Manager In Replicon Software (India) Pvt Ltd at Bangalore | Latest Recruitments For Process Manager In Replicon Software (India) Pvt Ltd | www.replicon.com
Jobs Openings For Process Manager In Replicon Software (India) Pvt Ltd at Bangalore | Latest Recruitments For Process Manager In Replicon Software (India) Pvt Ltd | www.replicon.com
ABOUT COMPANY:
Replicon, Inc. is the industry leader in time and expense management web-based software and the innovator in productivity solutions. Since our inception in 1996, we have grown our staff, client base and revenue consistently each year. In the past five years alone, we’ve expanded our office to multiple locations worldwide. Our revenue has grown as well – by more than 300% since 2004. This growth contributes to our unique environment and you can feel assured you will grow with us year after year in our challenging and rewarding environment. At Replicon, we value motivation, honesty, performance, and a strong commitment to teamwork and results
JOB DESCRIPTION:
Position: Process Manager (for Client Billing and Collections Process)
Experience: 5 to 7 years of relevant work experience. Candidates with experience in client billing and or collection process operations will be given preference.
Education: Any UG Qualification with an MBA/PGDBM.
Location: Bangalore
Timings: 8 PM to 5 AM
Role Summary
Manage two different processes and teams, ensuring the smooth flow of the operations as a whole. This includes being involved in recruiting the right candidates for the team; training and addressing any issues that may arise; improve/enhance the process as needed to make sure that our client experience is consistently high-quality.
Responsibilities:
• Take ownership of the client billing and collections processes in the Bangalore office ensuring that it meet Replicon standards
• Facilitate communication and collaboration between Bangalore and Canadian teams
• Interact with counterparts in Calgary to understand the requirements and communicate to the team
• Solve problems in the operations (infrastructure, people issues, processes, etc.), and get onsite management team involved when necessary
• Constantly monitor the results of the individuals on your team and provide feedback and coaching to them ensuring they meet expectations
• People Management & Attrition Management(Accounts Payables, Core Billing, Accounts Receivables, Cash Applications, Collections, Transition, Contracts Management)
Experience: 5 - 7 Years
Location: Bengaluru/Bangalore
Education: UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type: IT-Software/ Software Services
Role: Asst. Mgr/Mgr -(Non Technical)
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
ELIGIBILITY CRITERIA:
Position: Process Manager (for Client Billing and Collections Process)
Experience: 5 to 7 years of relevant work experience. Candidates with experience in client billing and or collection process operations will be given preference.
Education: Any UG Qualification with an MBA/PGDBM.
Location: Bangalore
Timings: 8 PM to 5 AM
Role Summary
Manage two different processes and teams, ensuring the smooth flow of the operations as a whole. This includes being involved in recruiting the right candidates for the team; training and addressing any issues that may arise; improve/enhance the process as needed to make sure that our client experience is consistently high-quality.
Responsibilities:
• Take ownership of the client billing and collections processes in the Bangalore office ensuring that it meet Replicon standards
• Facilitate communication and collaboration between Bangalore and Canadian teams
• Interact with counterparts in Calgary to understand the requirements and communicate to the team
• Solve problems in the operations (infrastructure, people issues, processes, etc.), and get onsite management team involved when necessary
• Constantly monitor the results of the individuals on your team and provide feedback and coaching to them ensuring they meet expectations
• People Management & Attrition Management.
Qualifications:
• 5 to 7 years experience in client billing and or collection process operations
• Strong written and verbal communication skills
• Result oriented perspective and proven credentials of team leadership
• People management skills – hands on experience in team building activities and also involved in appraisal process
• Motivation and coaching skills to guide the team to achieve decided targets
• Six Sigma certified would be an added advantage.
CONTACT INFORMATION:
Company Name: Replicon Software (India) Pvt Ltd
Website: http://www.replicon.com
Executive Name: HR
Email Address: reshmi.sharath@replicon.com
Telephone: 91-80-40130444