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Jobs Openings For TELECALLER In Greenpeace India At Bangalore | Latest Recruitments For Telecaller in Greenpeace India | www.greenpeace.org

ABOUT COMPANY:

Greenpeace is an independent campaigning organization that uses non-violent, creative confrontation to expose global environmental problems and to promote solutions that are essential to a green and peaceful future. Please visit our website www.greenpeaceindia.org for more information.

JOB DESCRIPTION:

Overall Purpose of the job

To deliver phone calls to supporters as per the requirements of the Supporter Services plan.

Performance Indicators

*Completing assigned calls within stipulated time

*Ensure quality and accuracy of calls

*Meet pre-agreed calling and/ or income targets

Major tasks & responsibilities

*To ensure the delivery of different types of calls, as per the timelines.

*To ensure that the supporter fully understands the content and intent of the assigned call.

*To ensure that the contents of the Tele-calling script are clearly communicated and understood by the supporter.

*Ensure that all supporter information, during welcome calls, entered in sign up and mandate forms is duly verified.

*On each reactivation and upgrade call, ensure that the ‘ask’ is done to realize maximum income for the organisation.

*Ensure during ‘Save our supporter’ calls that every supporter is requested to retain her/ his support to the organization, to realize maximum income for the organisation.

Communications

*Ensure that the diverse views and perceptions of the public at large are held with respect

*Be an ambassador for fund raising and outreach for Greenpeace

*Communicate information to the public at large in order to the make public aware about the environment, the essence of Greenpeace and its campaigns

Public Engagement & Outreach

*Assist and contribute to various public (both supporters and non supporters) engagement and Outreach programs conducted by Greenpeace.

*Assist in the gathering of public (both supporters and non supporters) perception information in the course of Tele-calling.

Confidentiality

*Ensure confidentiality of information pertaining to Greenpeace(telecalling, telecaller)

Experience: 2 – 4 Years

Location: Bengaluru/Bangalore

Compensation: Salary best according to the industry standards

Education: UG – Diploma – Any Specialization PG – Post Graduation Not Required

Industry Type: NGO/Social Services

Role: Telecalling/Telemarketing Exec.

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

ELIGIBILITY CRITERIA:

*Graduate or Diploma holder, in any stream, with 10+2.

*At least 2 year’s experience as a Tele-caller.

*Excellent communication skills.

*Excellent telephone etiquette.

*Working knowledge of MS Office and fluency in MS Word, Power-point and Excel.

*Basic typing skills (at least 40 wpm).

*Fluency in written and spoken English and knowledge of Hindi. Knowledge of at least one other India’s official language is preferable.

*Willing to join immediately.

CONTACT INFORMATION:

Company Name: Greenpeace India

Website: http://www.greenpeace.org

Executive Name: Parveen

Email Address: telecaller.in@greenpeace.org